Shipping policy
Thank you for choosing our products! We are committed to providing you with a quality shipping experience. To ensure your order is delivered smoothly, please review the following shipping policy.
If you have any questions, feel free to leave a message in the comment box (at the bottom of the homepage) or contact us via email:
You can select the section that interests you:
- Shipping Coverage
- Shipping Fees
- Delivery Times
- Order Tracking
- Package Receipt
- Handling Delivery Issues
- Special Notes (Taxes and Address Changes)
- Returns and Exchanges
- Customer Service
1. Shipping Coverage
| Region | Free Shipping | Standard Shipping | Express Shipping | DHL |
|---|---|---|---|---|
| USA | 15-16 Days | 13-16 days | 10-13 days | 3-5 days |
| Canada | 15-16 Days | 13-16 days | 10-13 days | 3-5 days |
| Australia | 15-16 Days | 13-16 days | 10-13 days | Not available |
| New Zealand | 15-16 Days | 13-16 days | 10-13 days | Not available |
| Europe | 15-16 Days | 13-16 days | 10-14 days | Not available |
| Asia | 15-16 Days | 13-16 days | 10-14 days | Not available |
2. Shipping Fees
Free shipping on all orders
| Shipping Type | Conditions | Price |
|---|---|---|
| Free Shipping (15-16 Days) | - | Free |
| Standard Shipping (13-16 Days) | - | $4.90 USD |
| Express Shipping (10-13 Days) | - | $6.90 USD |
| Urgent (3-5 Days) | - | $29.90 USD |
3. Delivery Times
- Order Processing Time: We will process and ship your order within 1-2 business days after you place it. There may be delays during holidays or promotions.
- Delivery Times: For North America and European countries, delivery typically takes 7-18 days. For other countries, delivery times may vary depending on the shipping address and logistics company.
- Urgent Shipping: If you select urgent shipping, delivery usually occurs within 1-3 business days.
Note: Delivery times may be affected by unforeseen circumstances such as weather, natural disasters, or customs delays.
4. Order Tracking
- Tracking Information: After your order is shipped, you will receive an email or SMS with a tracking number. You can track your order on the logistics company's website or our order tracking page.
- Logistics Updates: During shipping, tracking information may be delayed, especially for international shipments or during holidays. Please be patient.
5. Package Receipt
- Signature Requirement: To ensure the safe delivery of your package, we recommend checking the package for any damage before signing. If there is damage, please refuse the package or contact us immediately.
- Third-Party Signatures: If you are not at the specified address, your package may be signed for by a family member, neighbor, or security guard. Once signed for, the order is considered successfully delivered.
6. Handling Delivery Issues
- Lost Packages: If your package is lost during transit, please contact our customer service team immediately. We will assist you in tracing the package with the logistics company and handle refunds or reshipment as necessary.
- Damaged Packages: If you notice any damage when receiving the package, please take photos and contact customer service immediately. We will assist you with the return or exchange process.
- Delivery Delays: If your delivery is delayed due to logistics issues, we will communicate with the logistics company and keep you informed of your order's status.
7. Special Notes (Taxes and Address Changes)
- Customs and Taxes: For international orders, the destination country may charge customs duties or import taxes. These fees are the customer's responsibility, and the amount depends on local regulations. Please check your country's policies before placing an order.
- Address Changes: Once the order is shipped, the address cannot be changed. If you need to change the address, please contact our customer service team as soon as possible before the order is shipped.
8. Returns and Exchanges
If you need to return or exchange a product for any reason, please refer to our [Return and Exchange Policy] for detailed procedures and shipping arrangements.
9. Customer Service
If you have any questions about shipping or need further assistance, please contact our customer service team:
- Email: help@pureflygifts.com
- Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
Please ensure you provide accurate shipping address and contact information when placing your order to avoid delays or undeliverable shipments.
This policy is subject to change without notice. The final interpretation of this policy belongs to the company.