Custom Pet Portrait from Photo
- Free shipping on all orders
- 30-day Money Back Guarantee
- 🐈 [How to customize] We make it simple for you to customize your beautiful canvas by simply going to customize now and then choosing the size you want to order. After selecting the canvas, add your dog's name. After uploading a high-resolution picture of your dog for better quality, we will handle it for you.
- 🐕 [Custom canvas] If you love custom wall art and want to turn a photograph representing your lovely pet into a beautiful piece of art, then our custom canvas print made from your pictures is the perfect solution. We combine your favorite moments captured in a photograph with our state-of-the-art technologies and create a breathtaking unique wall decoration.
- 🐈 [Important Notice] Please upload the image in its high quality and size; if your idea can't cover the whole canvas area, there might be some small areas with white space left on the edges of the final product. For high quality, the result uploads high-resolution pictures.
- 🐕 [Preview on the customized tool at Amazon] The final print corresponds precisely to its respective Preview that you will see during the Amazon tool's customization process. Our prints are created using the latest printing technology, and our canvas material is produced from a high-quality cotton blend.
- 🐾 [Customer support] We are committed to providing the best customer service. If your product is not meeting your expectations, we will replace it or refund your purchase at no cost to you. And all of our products are made in the USA, so you can sleep well knowing that you're supporting local businesses.
1. Shipping Coverage
| Region | Free Shipping | Standard Shipping | Express Shipping | DHL |
|---|---|---|---|---|
| USA | 15-16 Days | 13-16 days | 10-13 days | 3-5 days |
| Canada | 15-16 Days | 13-16 days | 10-13 days | 3-5 days |
| Australia | 15-16 Days | 13-16 days | 10-13 days | Not available |
| New Zealand | 15-16 Days | 13-16 days | 10-13 days | Not available |
| Europe | 15-16 Days | 13-16 days | 10-14 days | Not available |
| Asia | 15-16 Days | 13-16 days | 10-14 days | Not available |
2. Shipping Fees
Free shipping on all orders
| Shipping Type | Conditions | Price |
|---|---|---|
| Free Shipping (15-16 Days) | - | Free |
| Standard Shipping (13-16 Days) | - | $4.90 USD |
| Express Shipping (10-13 Days) | - | $6.90 USD |
| Urgent (3-5 Days) | - | $29.90 USD |
3. Delivery Times
- Order Processing Time: We will process and ship your order within 1-2 business days after you place it. There may be delays during holidays or promotions.
- Delivery Times: For North America and European countries, delivery typically takes 7-18 days. For other countries, delivery times may vary depending on the shipping address and logistics company.
- Urgent Shipping: If you select urgent shipping, delivery usually occurs within3-5 business days.
Note: Delivery times may be affected by unforeseen circumstances such as weather, natural disasters, or customs delays.
4. Order Tracking
- Tracking Information: After your order is shipped, you will receive an email or SMS with a tracking number. You can track your order on the logistics company's website or our order tracking page.
- Logistics Updates: During shipping, tracking information may be delayed, especially for international shipments or during holidays. Please be patient.
5. Package Receipt
- Signature Requirement: To ensure the safe delivery of your package, we recommend checking the package for any damage before signing. If there is damage, please refuse the package or contact us immediately.
- Third-Party Signatures: If you are not at the specified address, your package may be signed for by a family member, neighbor, or security guard. Once signed for, the order is considered successfully delivered.
6. Handling Delivery Issues
- Lost Packages: If your package is lost during transit, please contact our customer service team immediatelyhelp@pureflygifts.com. We will assist you in tracing the package with the logistics company and handle refunds or reshipment as necessary.
- Damaged Packages: If you notice any damage when receiving the package, please take photos and contact customer service immediately. We will assist you with the return or exchange process.
- Delivery Delays: If your delivery is delayed due to logistics issues, we will communicate with the logistics company and keep you informed of your order's status.
1. Scope of Application
This policy applies to all products purchased through our official website (or designated sales channels). Please make sure to read and understand this policy before requesting a return or exchange.
2. Return and Exchange Conditions
We accept return and exchange requests in the following cases:
- Product Quality Issues: If the product is damaged during shipping or if you receive a defective product.
- Incorrect Product: If the product you received does not match your order.
Non-Returnable and Non-Exchangeable Situations:
- Custom/Direct Sale Orders: Once submitted, custom or direct sale orders cannot be changed or returned unless there is a quality issue. Upon submitting your order, production of personalized items begins immediately. If you wish to cancel, a 30% restocking fee will apply.
3. Return and Exchange Period
You can apply for a return or exchange within 30 days of receiving the product. Please submit your request as soon as possible to avoid affecting your rights. Please note that late requests will not be processed. Thank you for your understanding.
4. Return and Exchange Process
Submit Request: Contact customer service within 30 days of receiving the product, explaining the reason for the return or exchange, and provide the order number and relevant photos as proof.-
Approval: We will review your return/exchange request within 2 business days. If approved, customer service will provide detailed return instructions and the return address.
- Return the Product: Follow the instructions to return the product. Ensure the product is unused, in its original packaging, and includes the original invoice and any accessories. If the product does not meet the return/exchange conditions, we will return the product without processing the refund or exchange request.
-
Refund/Exchange Processing: Once we receive and inspect the returned product, we will process your refund or exchange within 7 business days. Refunds will be returned via the original payment method.
5. Shipping Costs
- Quality Issues or Incorrect Products: If the return or exchange is due to a quality issue or incorrect product, we will cover the shipping costs.
- Personal Reasons: If you return a product due to personal reasons (e.g., dissatisfaction, unfit, etc.), you are responsible for the shipping costs.
6. Refund Method and Timing
- Refund Method: Refunds will be issued to the original payment method. For credit card payments, refunds usually take 7-14 business days to appear in your account.
- Refund Timing: We will process refunds within 7 business days after receiving and inspecting the returned product. Actual refund time may vary depending on the bank's processing.
7. Exchange Policy
- Exchange Process: If you need an exchange, please contact customer service to confirm stock availability. The exchange will be processed within 5 business days after receiving the returned product.
- Exchange Shipping Costs: We will cover shipping costs for exchanges due to quality issues or incorrect products. For other reasons, you are responsible for the shipping costs.
8. Exceptions and Special Cases
- Holiday Policy: During holidays, we may make appropriate adjustments to the return and exchange policy. Please check our website for updates.
9. Customer Service
If you have any questions about returns and exchanges or need further assistance, please feel free to contact our customer service team:
- Email:help@pureflygifts.com
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
- You can also leave a message through the comment box, and we will respond within 24 hours on business days.
Important Reminder: The final interpretation of this policy belongs to our company. We reserve the right to modify the policy without prior notice.